Usually means: Interaction point between customer, brand.
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We found 7 dictionaries that define the word touchpoint:

General (6 matching dictionaries)
  1. touchpoint: Merriam-Webster.com
  2. touchpoint: Oxford Learner's Dictionaries
  3. Touchpoint, touchpoint: Wordnik
  4. touchpoint: Wiktionary
  5. touchpoint: Dictionary.com
  6. Touchpoint: Wikipedia, the Free Encyclopedia

Slang (1 matching dictionary)
  1. touchpoint: Urban Dictionary

Definitions from Wiktionary (touchpoint)

noun:  A physical point of contact; a surface that is regularly touched by people.
noun:  (business) An encounter where customers and business engage to exchange information, provide services, or handle transactions.
noun:  (geometry) A point where things touch.

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