Usually means: Personalized service with human interaction.
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We found 7 dictionaries that define the word high touch:

General (4 matching dictionaries)
  1. high-touch: Oxford Learner's Dictionaries
  2. High-Touch, high-touch: Wordnik
  3. high touch: Wiktionary
  4. High-touch: Wikipedia, the Free Encyclopedia

Computing (2 matching dictionaries)
  1. high-touch: Netlingo
  2. high touch: Encyclopedia

Medicine (1 matching dictionary)
  1. high touch: Medical dictionary

Definitions from Wiktionary (high touch)

noun:  Dealing with or interacting with a human being as opposed to transacting with computers or through high tech.
noun:  Human interaction.
noun:  Having a high awareness of human complexity, having empathy.

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