Usually means: Initial contact in customer service.
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We found 10 dictionaries that define the word first call:

General (5 matching dictionaries)
  1. first call: Merriam-Webster
  2. first-call: Wordnik
  3. First Call, first call: Dictionary.com
  4. First Call (Artist), First Call, First call: Wikipedia, the Free Encyclopedia
  5. first call: Wiktionary

Art (1 matching dictionary)
  1. Virginia Tech Multimedia Music Dictionary (No longer online)

Business (4 matching dictionaries)
  1. MoneyGlossary.com (No longer online)
  2. First Call: Investopedia
  3. First Call: Financial dictionary
  4. Death and Funeral Glossary (No longer online)

Definitions from Wiktionary (first call)

noun:  Priority on the use of somebody or something, especially an actor if required in a production.

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